Family Physiotherapy Centres has re-opened its doors to in-person Physiotherapy appointments. The health and safety of our community is our top priority. Therefore we have taken several measures to ensure all precautions are put into place during your time in the clinic to help fight the spread of COVID-19
Patients will be triaged over the phone to determine if a virtual appointment will be appropriate or if an in-person appointment is necessary and essential.
All scheduled patients will be screened over the phone or via email for any symptoms of COVID-19 based on the most current patient screening questionnaire from the Ministry of Health. They will also be screened upon entering the clinic.
If a patient is positive for the COVID-19 screen, they will be advised not come into the clinic and virtual care can be offered as appropriate. The patient is also advised to self-isolate and to contact Public Health.
The waiting room is set up to allow for 2 metres distance between individuals. Please follow visual cues on the floor for where to stand when dealing with our reception.
Clear, visible signage will be placed on the public entrance and within the clinic reminding patients about the signs and symptoms of COVID-19, how to protect themselves and others and what to do if they feel unwell.
Patients are asked to wear their own mask (cloth or other) to the clinic if they have one, otherwise they will be provided a mask upon arrival. Also, patients are asked to use the designated hand sanitizer station to immediately clean their hands upon entering the clinic.
Patients are asked to come to their appointment alone unless they require assistance from another person.
All staff members will be wearing a mask and will abide by strict hygiene and sanitization procedures.
Appointments will be booked to allow time between patients, helping to maintain physical distancing and allow for surface and equipment cleaning after each appointment.
All equipment used in patient contact is cleaned and disinfected after each use. Additional cleaning/disinfecting is performed daily in high traffic areas, common areas, public washrooms, staff rooms, and treatment rooms. Special attention is paid to commonly touched surfaces such as doorknobs, light switches, toilet handles, counters, handrails, touch screen surfaces, and shared materials, equipment, workstations, keypads, etc.